The Story Behind
Thirty-five years ago, following a fascinating career in computer programming, Benny Jacobs set up Computer Precision – CiPi for short – in Upper Street, just by the Islington Town Hall. The location is ideal for Londoners, being very close to the heart of London’s shopping and commercial districts but still easily accessible.
Over the years, we have grown into a great team, and we are as loyal to our customers as we are to our Company. As a result we still have customers who date back to beginnings of our venture, and most of our team have been with us for years, even decades. Our customers have enjoyed the consistency of knowing us by name, and being able to contact anyone without the usual barriers.
See below what our customers think of us and give us call to discover great service.
"Big thanks to Debbie, Motki and Sunil for the usual great service. If, like me, you need your computer all the time for work and personal stuff, but don't know much about computers, the team at Computer Precision is exactly what you need,. They are really great at explaining stuff, giving advice, solving problems, keeping everything on track. Couldn't recommend them too highly. Thanks again for the helpful and friendly service, always a pleasure to work with you."
"When it came time to replace my computer I decided to ask their advice. As a result they built me a super fast machine at a very competitive price. Once I placed the order it was delivered very quickly with attentive customer service and it worked straight out of the box. Judging by the way they answered my questions in plain English, I will have no hesitation in buying their remote support to keep my system running efficiently. Nice people to deal with, and they have been there a long time."
"I am very glad I found this shop. After some bad experiences with big name high street computer suppliers I tried Computer Precision and got excellent friendly service at a very reasonable price. Debbie and Sunil looked after me and it was very refreshing to get service from people who care about their customers and take an interest. I shall definitely use them in future and recommend them to others."
"Whilst writing I just wanted to say how much we appreciate the prompt and efficient service from Woody yesterday. We presented him with a particularly difficult situation and he worked extremely hard and efficiently to limit our downtime, get us back up and running and also provided some valuable feedback. Really appreciate the excellent service."
"A great service. A big thank you to Motki who rescued my laptop from evil viruses. It was all sorted really quickly and I received updates and progress reports throughout the day. I will definately recommend this service to others. Thank you"
"Thank you all and especially Sunil for all your help and patience. I did learn a lot of new things about my computer, which is now working so much faster and better."
"I was very happy with the service to my PC I received. I found the staff very patient and helpful with all questions and I would certainly recommend you to friends."
"As a small business owner I have been relieved to have found the team at Computer Precision. My needs were instantly understood and dealt with in a knowledgeable and professional way. They have quickly become my company's IT support department and this has provided a peace of mind that more than justifies their reasonable fees. I would heartily recommend them."
"I was very happy with their prompt service. They helped recover our billing application without which our whole operation was crippled. Their charges are also most reasonable. I would heartily recommend them to anyone else."
"Computer Precision and Sunil in particular have been an answer to prayer many a time! They have come to our aid on issues big and small - they paid a house call when our computers were not responding and answered my phone query when I couldn't get my document to print properly. Their charges have been more than fair. I will always call them first for my computer needs. Thank you Sunil and Computer Precision!"
"I bought my first computer from Computer Precision around 20 years ago - before modems - and it's still going strong. It remains the computer I write the first drafts of my books and reports on. I've bought internet-connected computers since then, and I up-grade when I need to, at my own pace. This is where Computer Precision's excellent service comes in. I've never been sold something I don't need - or something before I need it. As an author and authors' rights campaigner, I want reliability - and continuity - in both writing and saving my work. I also need a swift response if there's a glitch. This has only happened once in 20 years, and was fixed on the day. The other thing about Computer Precision is that the staff are human! They don't try and press you with a hard sell and they like to know their customers. I thoroughly recommend this Company for its expertise and for the way it tailors its customer service to your needs."
"Just wanted to thank Sunil at CiPi for solving the problem with my laptop wireless switch. He was very helpful and managed to fix the problem while I waited. Thanks"
"Just a quick note to say you guys were life savers...Sunil was amazing at getting my laptop back up and running -. And was so nice about all of it! Even on the weekend. Thanks so much!!!"
"I wanted to say a huge thank you for the technical support and advice CIPI gave me when my laptop died on me. Within a matter of hours, CIPI had retrieved all of my existing data and had my sole trader business up and running on a loan machine while awaiting the delivery of my new one. From the minute I had my initial conversation with Debbie, I felt that CIPI was a 'safe pair of hands' and thanks to CIPI, the IT breakdown had minimal impact on my business. I'm also delighted with the new laptop that CIPI recommended and configured for me. The service I received was second to none and I wouldn't hesitate to recommend the company to others."
"All items were delivered promptly and installed fully to our satisfaction. Thank you very much"
"Computer Precision have been providing an excellent service to us for over 15 years. Their technical support is excellent and the prompt delivery of purchased items makes them an excellent and dependable supplier."
"We've been dealing directly with Benny and Woody, at Computer Precision. They're reliable, reasonably priced, flexible and nice guys. They recently installed a terminal server for us. I knew roughly what I wanted, but they made the decision easy by offering us options. They did it in a very short space of time. They worked very fast and got the server installed and running on the specified date. We were impressed. Yes I would definitely recommend them."
"I had much trepidation about having to pluck a computer repair and services company out of the local phonebook to help in my PC crisis. However, I have no doubt that I was extremely lucky in finding a highly professional company whose overall service I do not believe could have been bettered. The whole service from start to finish was first class, in terms of communication with me and keeping me informed of progress in a clear and comprehensible manner (for a relative techophobe!), realistic and accurate timescales for completion of work despite my own time pressures, keeping me informed at all relevant times of likely cost of the work and for providing advice and answering questions regarding my future requirements stemming from the problems I faced. At all times I felt that you had my best interest uppermost in your mind. It is all too easy to complain and go into writing when things have gone wrong with a service, but I thought I would take a very small amount of time to tell you how you got things so right. I shall certainly recommend, and already have recommended, you to friends and small business associates who may require computer or network services. My PC is now working well, albeit slowly due to its antiquity! Should I require a bespoke upgrade I know where I shall be coming for it! Thank you and keep up the excellent work"
"I have bought computers and software from Computer Precision for at least 15 years, and I have found their service exemplary. I like dealing with local merchants, and in this instance I am fortunate in having such expertise virtually on my doorstep."
"It is the first time I have used you and I am very impressed."
"We have used Computer Precision as our primary hardware and software supplier for many years. They provide an extremely reliable level of service, and offer experienced advice whenever needed. Their machines have been competitively priced, and we continue to source from them. Their judgement is sound and they are good people to work with."
"The new pc has arrived on time, very much on time, even before 9am on last Sat. I have set everything up already. i like the new screen very much and the system is very fast indeed. Many thanks, all the best."
"Thanks for all of your help so far, I have been really pleased with everything that you and the team have done."
"Just a short note to say that the CCTV connection is working well and that we are pleased with the results. Please pass on our thanks to Woody."
"Just to say thank you for getting the PC to work again and sorting out the Norton problem. That then caused a Blueyonder problem (!) but luckily they were able to talk me through readjusting my settings. It's now running nice and quietly as well so thank you very much. I shall spread the word about your prompt and helpful service."
"They're very helpful, and have done a lot for me. I live in Seaford, East Sussex, but it's really worth my while coming up to London to get Computer Precision's help. They make the local Seaford company look useless."
"As you may know, there was a fire in Subway's adjacent fast food bar last night which has caused excessive smoke damage to my offices. In my personal office there was also broken glass to contend with. I saw Motki, one of your engineers, outside the office at about 9.20 this morning and asked if he could check my computer and move it to a different location within the building. Motki attended to this immediately and without fuss. He was absolutely brilliant and has enabled me to continue working. First class!"
"I have dealt with Computer Precision for over twenty years because they are honest dealers who give good value for money. Computer Precision goes the extra mile to help its customers sort out the increasingly complex world of information technology and provide excellent back up and service."
"We have had numerous people round but Woody, your engineer, was the best!"
"I was initially referred to Computer Precision after my computer contracted a vicious virus called XP Security Centre. Within a short time this company had efficiently and expediently eradicated the virus, and I have no hesitation in recommending Computer Precision to anyone who is experiencing similar problems."
"Thank you so much for your time. My aim is now to improve my technology skills and help more, older, people to get to grips with home computing. I will always recommend you and your company for your caring approach."
"Please thank Woody for the good installation last night, and all his help. Will need him again after Christmas. Many thanks."
"Just wanted to say thanks for all your help getting the server sorted. We are now up and running, so fingers crossed I won't need to hassle you for a while. Thanks again."
"They've helped us from scratch, and are a great source of advice. Their support is fantastic, and they're very friendly people. I recommend them highly - to be honest, I've already done so, twice."
"I've worked with them since 1994. They've demystified the whole process and have made things easy to understand. Their support is absolutely excellent, and they don't mind trying to solve difficult problems. They're superb value for money."
"The advice I had was very good - Woody and Benny from the team identified my needs and built a network that delivered to that specification. And the installation came in on time and on budget with enough user-support and initial training to get us going."
"Yes, we are very pleased with the installation, and the engineer that came was very helpful and knowledgeable. Thank you for the reduced rate for the cleaning."
"I was delighted by Computer Precision's quick response to our call. They had a thorough approach and were able to sort out the problem on my PC within a few hours. I would strongly recommend them."
"I wanted to thank you for your fantastic service on my home PC. Though I only dropped the machine off at about noon, you had it done and ready to collect by 3pm the same day. In this time, as well as replacing the DVD drive, you fixed the RAM and checked the drive. I had thought the hard drive needed replacing, but you explained why it did not, saving me money. It's hard to find good, honest and reliable professionals, so I am delighted to have found you guys. We will use you again and spread the word! Thank you."
We’re based in Islington in London, and we provide you with stress-free IT service and products. Here are three reasons why you might find us soothingly helpful:
- If you are generally self-sufficient in IT matters, we are happy to provide you with extra resources that you may need from time to time.
- On the other hand, if you don’t know IT or cannot justify full-time IT personnel, we can become your IT department at a fraction of the cost.
- And, in many cases, it is good business to focus to your own areas of expertise and engage specialists to handle the IT, providing they are competent and trustworthy. Which we are.
If you’re a single customer, our promise still applies: we’ll give you pain-free, effective service.
Computer Precision, is a leading London IT Support company, specialising in designing efficient computer networks and range of leading Cloud solutions, with the necessary security to keep you system safe and compliant.
We offer our clients full management and administration for their system, ensuring high performance efficiency, alongside constant development and implementation of new solutions.
Our service strategy approach, is not only meeting your needs, but constantly striving to find new and efficient ways to improve your system.
Our IT centre based in Islington, North London contains IT sales specialists to guide you with anything in IT, from a small component to a complete IT solution.
Our engineering department includes experienced IT engineers who will repair your IT product in our workshop, build you a custom PC, carry out remote support, and handle on site services. All this comes at a competitive price with an efficient stress-free service which has to be experienced to be believed.
Call us or fill in the form to find out what CiPi – your IT support company in London – can do for you today.
Benny set up Computer Precision in 1985, and continues as the company’s Managing Director. Systems are his speciality, but he is also very focused on customer service. Benny is a frontline manager, who understands what it is like to be a customer, and therefore gets problems sorted out quickly.
Woody is the invisible hand which makes your problem go away, usually before you know you have a problem. He specialises in systems, from their specification and design to their installation and maintenance both for networking and for small to medium size businesses.
Motki is a computer industry veteran and geek. Patient, calm and steady, Motki has time for everyone, and has been with us for over 20 years. In charge of our workshop, he is our laptop and PC specialist with a gentle sense of humour and the ability to make the sickest PC fit and well again. Customers ask for him by name.
Sunil is a skilled engineer. His passion is solving customer IT problems and advising them on what solutions will be right for them. He has a can-do attitude and is always looking for new and better methods of problem solving. With no problem too big, Sunil radiates well-placed cheerful confidence. He is calm, unflappable under pressure, and always has a smile and a solution. A more recent hiring, we’re delighted he’s joined us.
Debbie is a great asset to our sales department department. Helpful, responsive and very much concerned with the detail of the business, from ordering the right parts at the right price to ensuring that customers know they’re getting a good deal from a thorough, action-orientated professional. She’s very tough on us internally if we should ever take our eye off the ball.
Sam has a sunny temperament and an even-handed approach to clients and ourselves alike. Sam is in charge of watching the money, which he does with equanimity and precision. A proper professional.